These are the e-mails we've received from our customers over the past few years. Nothing is fabricated here; these are the actual testimonials. Full customer names are kept in file.

THIS MONTH'S TESTIMONIAL(S):

Thirsty Towels,
I think I placed my original order about a year ago, and had questions so I spoke with a rep from your customer service. She immediately revealed that she was new, but said that she had never before seen robes of such great quality--thick, plush, and warm. She sealed the deal, and the cherry on top of the cake was that the robe she suggested was available in purple, my favorite color and not easy to find in terry robes. I am so happy with my robe that I have just ordered one today for my friend Anita. Just wanted you to know I am a happy customer!
Thanks again,
Diane A., December 2007

PAST TESTIMONIALS:

Thirsty Towels,
I placed my order a little over a week ago, and I just received my order today (on the exact date you promised, I might add) and I cannot tell you how pleased I am with your product. I was in the market for a more practical, absorbent robe for my boyfriend, and I was more than a little concerned with ordering online without getting to feel the textile. But I trusted in your very adequate description of the product, and wanted to say thanks for the awesome quality of my order! Very refreshing indeed.
Thanks again,
Lauren M., November 2007

Hello,
I received all the towels, and they look great. Thank you so much for your great assistance - I know our Purchasers are going to love them. (Customer purchased 40"x80" Luxury Bath Sheets with company logo) It was a pleasure working with you,
Allyson T., November 2007

Hi,
Just a quick note to let you know the shipment arrived here yesterday, I would also like to thank you for your help, and most of all the quality of the products - they are fantastic!!!, i will be keeping one of the robes to show other clients - so hopefully next year i will be placing quite a few orders through you. My clients are also very happy, they also said they are the best robes they have ever seen!!! So once again thank you and your colleagues. A Very happy Customer (the Customer purchased 50 Presidential & Swarovski Robes with custom logo for a private yacht)
Gareth T., November 2007

Dear Thirsty Towels,
First and foremost, WOW, I was so hesitant about ordering my Presidential Bathrobe online because I had not had the opportunity to touch and feel the bathrobe. I am so glad that I did, after looking high and low for a bathrobe that had the weight and size that I wanted I finally decided to go ahead and give www.thirstytowels.com a try. After searching Google, (where I found thirstytowels.com by the way) and searching EBay and Amazon, and I looked at Dillard's and Macy's and NO ONE HAD THE QUALITY or even close to the selection of styles and sizes. This robe is absolutely perfect in every way. And the monogram looks awesome. Thank You Thirsty Towels for renewing my faith in doing business online. And believe me I have a big mouth, and I promise to send business to your site. After all the name is so clever and easy to remember, all you have to do is mention the name one time and it just clicks. (pun intended). I hope my comments can come close to being even close to the quality your products are.
Thanks Again,
Don L., October 2007

Just a note of thanks.
Your company is amazing. I spent 30 minutes on line trying to find a plush terry cloth bathrobe for my youth son. Your site was just the ticket. The ordering was so easy. Then much to my amazement the package was on my doorstep the next afternoon. The product is superb! Thank-you for such a wonderful, hassle free experience.
Thanks Again,
Marian G., October 2007

For your attention:
You folks are remarkable. I ordered this robe for my daughter, with her name on it, and it was home with us the NEXT day! Absolutely amazing. In addition, this is decidedly the nicest terry robe I've found for her. We're all very pleased: definitely worth the price!
Thanks a million,
Pat T., September 2007

Dear Guliz and Staff:
I received my white towels today and I want to thank you and your family for your very kind thoughtfulness in sending me a splendid gift of the matching bath mat for my "creme" set of towels! Thank you again Guliz and the Thirsty Towel Family for my beautiful sets of towels and for the lovely gift you so thoughtfully enclosed!
Warm Regards,
Stephen and Mitzie W., September 2007

Good day:
My name is Andy K., I ordered a robe last week. I just wanted to follow up and commend your company for its excellent service. Because I work in customer service also, I know how hard it can be to cater to each and every one of your clients. However, the service I received was quite extraordinary. I ordered a monogrammed robe and received it within 5 days (3 business days). This was not surprising however, given your excellent reviews.
Thank you once again for being an outstanding company with a superior level of customer service.
Yours truly,
Andy K., April 2007

Hello! I just wanted to write and tell you all how much I LOVE my Thirsty Towels!
I won the Woman's World giveaway which was initially for a robe, but I was allowed to choose towels instead. I thank you so much for granting me that.
The towels arrived last week and I have just had the opportunity to wash and use them-- I cannot say enough good things! I told Samantha that I was previously using "Walmart towels"--what a difference!! I feel like a queen wrapped in these thick luxurious towels. And I really appreciate the large sizes, too. Nothing was spared to make the best towels EVER!
I will appreciate these for years to come, and I am sure everyone who comes to my house will want to know where I got them. I will definitely spread the word!
Many sincere thanks,
Janice, March 2007

I just wanted to tell you that I received the robe for my husband last week and I can't get him to take it off. He gets home and as soon as my president/CEO husband takes off his suit and puts on comfortable clothes he then walks around the house in this robe. It is quite a site to see this transformation. I don't think I have ever seen him enjoy a piece of clothing quite so much before! Thank you so much for all of your help and for communicating not only with me but with each other. It was a pleasure to do business with you and I can't wait to order one for myself as well. (I can't buy any clothes until I finish my weight loss. I'm down thirty, I have sixty more to go.)
Thanks again,
Naomi G., February 2007

Thank you for the Slippers (3 pairs to be exact)! I definitely did not expect that and now I feel guilty for the sarcasm. Hopefully to make up for it I sent your web site address to everyone in my email address file (200+) and I told them if they were in the market to buy a robe they had to buy it from you! you have the best products and Customer Service. A very sincere thank you.
Rob S., February 2007

We absolutely love the robe . . . the only disappointment was the slippers . . . I know it was free but it would have been nice to get a pair and not 2 "right sides" :0)
Rob S., February 2007

Hello, I just wanted to say that we received our robes for our entire wedding party a while ago from you guys and we love them and know that our wedding party will love them. However, you mentioned before that because our order was so large that you would give us a credit back and I am not sure if we have received that back from you as of yet. All the 17 robe orders were on my credit card and under my name: Gina G., but perhaps different order numbers. I look forward to your reply. Thank you.
Gina G., January 2007

Hi! I got a truly wonderful bathrobe from you last year and want you to let people know how great it is.
It is very warm, incredibly soft, and totally comfortable. It is a presidential line 2XL blue robe.
I think it is important to call it "royal blue" instead of "navy blue" both because that's more accurate and because it's an incredible color, much, much nicer than navy. Also, on your first Adult Robes page, you say "Available in White only." which is incorrect and might turn people away from a great color.
Many blessings to you,
Hank Friedman, January 2007

It arrived yesterday, and is the most beautiful terry robe I have ever owned.
Marcia Richards, January 2007

The service was great and the robes are awesome!!!! thanks ...........
Billy Y., December 2006

I would like to thank you for the fine robe that I order for my wife this Christmas. Both of us are very impressed with the quality of the robe and would definitely consider ordering additional robes for future gifts. Also, the gift wrapping of the robe was done very nicely as well. I was disappointed with that a message was not attached to the gift box. I had requested message at the time I specified gift wrapping. All that I received was a blank card in the box. Is there another way that I need to request for a message to be included?
Please let me know.
Regards,
Jeff K., December 2006

I truly love your towels!!! I was wondering when White will be available again? I wanted to complete my towel set. Thanks again for providing the best towels out there!!
Hilaria M., December 2006

I just received my first order ever from Thirsty Towels. I ordered the 16 oz spa robe, and must admit I was somewhat skeptical of what the true quality would be with such a great price. Why was I worried ?? The robes are plush,fantastic quality,and feel wonderful on !! They are so much better in quality and price than anything I had looked at in stores. This is the place to shop for robes !
Daniel N., December 2006

I am sending this email to say how pleased I am with this order...
The robe was more than I expected...thanks for such a good product..............
Ruth, A., December 2006

Thank you, very happy with the quality.
Steve W., December 2006

Many thanks for your understanding and kindness during this time.
Best,
Mike G., December 2006

the robes arrived today. They are GORGEOUS!!! We've already handed them out and everyone loves them. Thank you for all your efforts and getting them to us by christmas. Have a great holiday!
Cynthia B., December 2006

The robes are PERFECT! Just what I was looking for and having trouble finding pure terry for kids. Great for the hot tub on cold nights. Thank you.
Susan C., December 2006

Thank you...thankyou!
You guys are great to deal with!
Terry M., November 2006

Thank you very much. We are happy with the purchase and very happy with your customer service. We will shop again. Best Regards,
William L. B., November 2006

I just received my Presidential Line Robe and it is amazing. I didn't expect it to be this nice. I am 7 1/2 months pregnant and my other robe felt scratchy and I needed a new one. Thank you so much for making such a great robe and I plan to tell all my friends they need one for Christmas.
Sincerely,
Amy M., November 2006

Hi! I purchased a "smoke" color microfiber robe with "smoke" terry lining. It is great! Incredibly comfortable, light, and warm. I particularly like too that for men, you have the gray lining, which is definitely more masculine than a white lining. I would love it if you offered a similar microfiber robe with a much heavier terry lining (20 oz. per yard?) for wintertime warmth. I know I would buy one. Any chance of that?
Thanks again for a great robe.
Hank F., October 2006

THANK YOU for the great job you did on the re-monogramming. The recipients of the towels tell us they are wonderful!!!! We appreciate your help.
Merrianne L., October 2006

I bought my husband a robe several years ago and he never wore it. He always wore his old Terry cloth bath robe that I called the old dog, because it was comfortable and big. We were getting married again and I wanted to get him a special gift for the man that has everything. I went to quite a few stores and found no robe. I went online and am glad I found your website. He loved the robe. It was just perfect. I bought the Presidential robe and it was worth every penny. The only thing was the slippers that came with it were too small. There was no place to select a size for the slipper. BUT THE ROBE WAS PERFECT!!!!!!
Thanks again.
Joanne R., September 2006

Dear Sir/Madam, Thank you very much. The delivery arrived today. It's exactly what my wife wants for her birthday. Regards,
Timothy F., September 2006

I just want you to know, if your wrapping is any indication of what your Robes look like, they're very beautiful.
Thank you so much for getting me out of a bind, this was a last minute thing. I also appreciate my gift, I'm going to start marketing for you, at least at our office.
You're the Best.
Hanan P., August 2006

Hi there,
Just wanted to let you know I received the robe and it was EXACTLY as you advertised on your site. I am very very pleased and will keep this site in my favorites - my Mom Loved it!!! Thank you again and I will pass your name along as a great source to do business with.
Thanks again
Michelle, May 2006

Hi,
Thank you so much for the excellent customer service surrounding my most recent order. You were very quick and friendly in accommodating my last minute request. You even shipped UPS which says allot about your company. Your association with the best shipping company in the business shows that you value high quality. Provided the robe I receive for my wife emulates the same quality as I have received thus far, I will recommend you to all of my friends and family.
My sincerest thanks,
Jose G., May 2006

Hi. I ordered a pair of robes (order 100042237733388185) and they are wonderful! And you got them here in time for a special vacation!! Thank you! This order is less stressful, I anticipate that the entire order will ship after the 3-pc sets come in on 5/15. Thanks again!!
Timothy A., May 2006

Hi, I placed my order on Tuesday and the package was on my door step by 9:30 this morning. The robes are beautiful and your service if fantastic!
Thank you for being such a wonderful company. I will tell everyone I know about Thirsty Towels.
Have a great day.
Karen R., May 2006

Hey, you guys are the best. I must admit, I was a little hesitant to order from thirstytowels. Your website is a bit cheezy and could probably use some work. But your product is first class. The cotton is heavy and plush, and the monogramming is exactly how you described. But most importantly, you went out of your way to get my order here when I pleaded for help. That means a great deal to me and you can be assurred that youve won over this customer.
Take care and good luck.
Thomas S., May 2006

Dear Thirsty Towels,
I would like to thank everyone there who has assisted me in purchasing my very first "Luxuriously Oversized Monogrammed Bathrobe", of which I've been looking for quite sometime. Your friendly staff was a pleasure to talk to and also very attentive. I am extremely pleased with my purchase. I want to especially thank Samantha, an asset to your business. She handled my purchase with the professionalism only associated with high end products. I only wish you guys weren't discontinuing the terry cloth line. There is no one out there with a product quite like yours.
Thanks again!!!!
Clay, I., April 2006

I can't believe it's taken me longer to write this than it did for me to get the robe...but I wanted to say thank you soooo much. The robe is awesome! I haven't given it to my fiance yet, but I know he'll love it. I can't believe how quickly you got it to me!
Thanks!
Feldberg, J., April 2006

I just wanted to thank you so much for all your help. I received the robes yesterday and they are perfect. I will definitely be ordering from you again in the future. Thanks,
Leanne R., February 2006

I just wanted to know that I was very pleased with your service. I got the really big heavy hooded robe for my daughter in college and she was really bowled over by it. She was so incredulous she even weighed it on the bathroom scales. When I ordered the robe I did not get an email confirmation either upon order or upon shipping. However I did call and got confirmations on the phone.
Clyde K., February 2006

Thank you so much! My mother loves the robe and didn't take it off for three days! It's very rare that she likes what I get her. So thanks!
Mary Z., January 2006

Dear Thirsty Towels Employees,
I just received today, December 24, Christmas Eve, the robe I ordered on December 21. I can't tell you how much I appreciate such top notch customer service. Please accept my most sincere "Thank you" for your super service.
Merry Christmas!!
Tom P., December 2005

Thank you so much for going above and beyond the call of duty to ensure my brother and sister-in-law got their Christmas gifts. I really appreciate it! Also, thank you for my slippers. I will be sure to tell others about my good experience.
Thanks again.
Merry Christmas,
Allison K., December 2005

I just wanted to let you know how pleased I was with the merchandise that I purchased. Hopefully the three ladies who receive the robes for Christmas will feel the same.
Colleen G., December 2005

One and All,
Even though I ordered late and I was given and had no expectation that my wife's robe would arrive in time for Christmas, FedEx delivered the robe about 15 minutes ago. It is now wrapped and under the tree. My thanks to all who must be working as hard as Santa's Elves. And most of all, a Merry Christmas to All !!!!!!!!!!
Merry Christmas to All !!!!!!!!!! and a Prosperous New Year of course.
Cheers,
Patrick R. D., December 2005

Thank you so much for getting my husband's robe here for Christmas. I thought it would end up being a belated present, but it came early on Christmas Eve and it turned out to be his favorite present---he loved it! Now, maybe he will get one for me for my birthday! I appreciate the extra efforts you made to expedite this shipment!
Many Thanks Again and Warmest Wishes for the New Year!
Rebecca M., December 2005

Received my order -- my wife loved the robe. She may have to work out to wear it since it was as heavy as advertised!
Thank you!
Mark S., December 2005

M.L.,
Thank you so much�my son LOVED the robe! God Bless!
Frank B., December 2005

Thirsty Towels,
I received the terrycloth robe, order # 100042237733102903 and it was everything your website claimed it would be. My wife loves it.
Thank you,
George M., December 2005

I just wanted to thank you for helping me create the �spoiled� feeling I wanted/needed after my baths. My life and days are so hectic and there has been absolutely nothing better than stepping out of the shower and putting on my luxuriously thick and comfy purple robe. My only complaint is how hard it is to actually get dressed now. I�ve had the robe for nearly a month and can attest that each wash it gets plusher and plusher. Amazing quality/thickness and a fair price compared to what is out there (trust me, I did LOTS of research before I gave in to buy myself such a �luxury� item).
All the Best,
Rachel A., December 2005

Thank You for your prompt reply and the good news. I would like to rate your site "AA" on Customer Service.
Thanks again and Happy Holidays!
J. M., December 2005

You guys have a great website!! Here it is 6 days from Christmas and I am doing my last second internet shopping. I must have been to 20 websites in the last 2 days trying to find the right gifts and get them shipped in time. It has been very frustrating untill I found your website. I found the bathrobe I wanted for my mom, bought it and had it shipped in 2-3 days ( in time for Christmas ). The whole process took less than 5 minutes. I am an extremely busy person. The small amount of time and frustration you saved me might not seem much to most people, but to me it was significant. One less headache. Thanks.
Sincerely,
Dr. Clark R., December 2005

Hello, GA:
My wife came down with the Flu and!!! Pneumonia while in Florida on her birthday. She finally got well enough to get home (three days after originally planned) and when she took her first shower in her own bathroom, I laid out her new robe with flowers and a card so she would see them when she pulled back the curtain. She LOVES the robe!!! Thank you so much for your assistance and follow up. Very professional... show this to your supervisor!!! Get a raise!!!
Have a great holiday season!!!
Stephen S., December 2005

Dear Sirs;
Thank you for the prompt receipt of my very recent order. It was received today, washed today and is presently keeping my mother toasty warm and dry from her shower. Your hooded bathrobe is as thick as you stated and of a very nice quality - we are extremely satisfied with this purchase. It was to have been a Christmas present, but to have not enjoyed it soonest would almost be criminal. I checked many sites and cataloges, even Saks, Nordstroms, and exclusive vendors, there version of a quality terry hooded bathrobe did not even compare to yours.
Once again, thank you very much for having this type of item and the quality of this item.
Maureen T., December 2005

THANK YOU SO MUCH....The package arrived today and the robe is absolutely beautiful! Wonderful quality.
Thank you again. Happy Holidays!
Sincerely,
Monika B., December 2005

Thank you again for your quick reply and excellent customer service. Customer service is what determines who I shop with in the future and I will definintely do business with this company again.
Sgt. Peddy, December 2005

Thank you!!!!!!! We arrived home yesterday, and today the towels and robe arrived! I noted the statement on the box that said to send on Friday, and REALLY appreciated your attention to my needs. The towels look to be excellent quality (and I already know the bathrobe is superb). I also appreciate the ruby towel. What a neat surprise! We shall definately be re-repeat customers!
Warm regards,
Ellen F. S., December 2005

To whom it may concern,
I just wanted to thank you for taking the time and making sure of the way I wanted my initials on my new robe. The extra effort is very much appreciated! Thank you!
Shawn A. K., December 2005

I LOVE my Ruby robe, so am ordering one for my husband so he stops stealing mine!
Ellen S., December 2005

The first two robes I ordered are excellent. I know they will be thrilled at Christmas time.
Sheri A. P., December 2005

Greetings! Hi - My wife and I ordered 1 of your hooded Turkish luxury line robes and ABSOLUTELY love it. That is why we have decided to order another - joy and happiness - to share and have one for both while the other robe might be in the laundry. Mere words alone are NOT enough to express our sincerity and pleasure with it. We look forward to the other robe's arrival.
Cary and Elaine R., December 2005

Hey SS. I received the bathrobe on Saturday and it looks FANTASTIC!!! Thanks so much for the great quality of product and embroidery. Have a nice holiday! Thanks,
Chrissy S., December 2005

Thank you. I recieved my order today. Very satisfied with items ordered.
Gail S., December 2005

I have already received the order and am very pleased! Thank you and have a wonderful holiday season!
Carol Ann S., December 2005

Just wanted to let you know that the service you provided was excellent, I got my order in 1 day. The Robes are great, I live in the Northeast and my wife and I use them to go out in the REAL cold to my Thermospas hot tub.
heres50, December 2005

Thank you...ordered these for another couple and they LOVED them so wanted to tell you how nice they were. Your shipping was very timely, too, and that is why I am ordering another set as a holiday gift to some very special friends. Thank you!!
Elizabeth L. K., December 2005

Thirsty Towels,
Just wanted you to know I received the robe today...and I LOVE IT....the monogram looks great and the quality of the robe is top....thanks so much....I am one happy customer!!!!...I will shop with you again.
James H., November 2005

Thanks you so much for the fantastic quality of robe I ordered from you. I�m so excited about it, because I have had past bad experience with one of the wholesaler who claimed their robes are �the best quality you can buy on the market�. After I received a shipment from them I was shocked � The quality was the same as my cheapest washcloth�. The robe I got from you is really �thirsty�, thick, good quality, warm and so soft. I will recommend it to all my friends.
Thanks again,
Ewa M., November 2005

Just wanted to say how pleased I am with your 3X Purple Robe. (Order # 10042237732981784). It fits my large frame well and is a quality made robe.
Sincerely,
Roger R. , November 2005

I received my order on 11-9-05. Thank you. My husband loves the bathrobe and the quality is fabulous!
Thanks again.
Trish M., November 2005

GA and all of you a big thank you for the extra six hand towels, they are just perfect for my home as all I have are white towels�.thank you all so very much for the extra treat, and I know my family is going to love opening their beautifully wrapped Chanukah presents and finding their robes and slippers�..thanks again. You and your company are really appreciated by me.
Judith C., November 2005

Hello Thirsty Towels,
Received the robes last night and decided to try them out. These robes are exceptional, so thick and warm. It was about 38 degrees and the wind was howling, but the robes kept us quite comfortable getting to and from the hot tub out on the deck.
I'm really impressed, thank you.
Bill C., November 2005

My bathrobe just arrived. Over the years I have purchased many terry cloth bathrobes (including 2 from Hammacher-Schlemmer at outrageous prices). I need to tell you that the one you just sent is by far THE BEST, thickest, heaviest of all, PLUS I love the color! (Editor's Note: This was a Ruby Red Bathrobe). My husband is jealous. Thank you!! The shipping was so quick, I was surprised, too. I'll be back!
Sincerely,
Ellen S., November 2005

I received the robe a couple of weeks ago and am absolutely thrilled with it! Thank you so much. Actually, I was so excited about it that I ripped it open and tried it on right there in the post office!
Thanks again!
Nicole B., November 2005

Hey, got your order FAST!!!! What great products!!! Great Prices!!! Thanks you!!
Bernadette B., November 2005

I received my order yesterday. I am very pleased. Once my grandchildren grow out of these; I may order more. Thank you very much.
Sincerely,
Ann T., grandmother of two, November 2005

One Gigantic Thanks for such wonderful service, I have just dealt with GA and before that, AN, and I just love the way you deal with people and the ordering and the details and the patience�. your family business, really knows how to treat people. And I know I didn�t send in that big of an order, but you treated me as if I did�. I promise to tell lots of people about you and hopefully, you will get some new customers. Again, I thank you all so much for the best customer service I have ever had, I am sure� looking forward to the next order. Warmest regards to all of you. Can�t wait to see the robes.
Judith C., November 2005

Hello. I recently placed an order and I am delighted with my robe. It looks and feels wonderful and I couldn't believe how fast I got it. Thank you very much.
Sherry C., October 2005

Received my towels and robe and they are GREAT!
Janis H., October 2005

Dear Customer Service,
I received my robes this morning (order #100042237732858495). From what I can see, they are even better than described on your website. The weight and softness is incredible at that price and the monogramming is beautiful. Thank you. Hopefully, they will launder nicely. My daughter and her new husband will be pleasently surprised when they find them in their honeymoon suite.
Ann D., October 2005

Dear Thirsty Towels crew,
I want to say thank you so much for expediting my bathrobe and towel order last week. I must say I was very surprised that you shipped my order the same day I placed it...and it was monogrammed! The Fed Ex driver showed up on Friday afternoon and the robes and towels were perfect! It was a great wedding gift. Our friends loved it. Your crew is amazing and I really appreciate the extra effort that went into my order. It is so refreshing to see "customer service" that actually works! I will recommend Thirsty Towels to all my friends! Thank you again.
Sincerely,
Linda M., September 2005

The robes just arrived and they are more than I expected. Really nice quality.
Don, August 2005

Just wanted to take a minute to compliment you on your easy-to-navigate site
Thanks!
Shelley P., July 2005

Thank you very much for my order. It was as represented, the monogram was done very nice and the order arrived as represented. It was a pleasure doing business with you. My "Seestor" loved it. Once again many thanks.
Ron R., April 2005

I want to thank you so much for all your help. The bathrobe arrived and it is PERFECT!!! I have been so pleased with your company. I wish I could buy bathrobes for all my friends! I cannot wait to give it to my father -- he will be delighted with the way it turned out! Thanks again for making this a great process.
Cheers, [Webmaster note: This mail was received from a customer who had a special embroidery request]
Sadie J., April 2005

Dear Thirsty Folks:
I just wanted to thank you for the speed, and especially the courtesy, of the recent robe replacement. The new robe looks fine and after a few washes appears mostly lint free and with no signs of loops unraveling like the first. Your prices are great and your service is equally good. That is a too-rare combination and I will be recommending you to anybody who asks.
Tom H., April 2005

Hi,
I just want to thank you for the quick service. I wanted the robe in a hurry and you shipped it next day, which is exactly what I was hoping for. And on a side note, I had no idea how much I would enjoy the slippers that came with the robe. Now I fear I look like an old man shuffling around my house in my new slippers. Thanks again.
Harold, March 2005

I love my robe. It is all I hoped it would be. I appreciate the fast delivery.
Carol T., February 2005

Hello- Just want to let you know that I received my order today; you are right!! this is the softest, most wonderful cotton plush robe yet! I have looked at lots of them too!
My only comment is that I wish it were about 4-5 inches longer-- some of us girls are tall! thanks again for a really nice online purchase..
I will for sure pass along to my friends about this robe! and hope to buy the purple terry one in the near future!
Frances T., February 2005

I got the beautiful towels yesterday!
Thanks so much for your help - you have a very nice customer service division and wonderful products.
Stacy, February 2005

Just wanted to let you know that I received my robes today...and I LOVE THEM!!!
They came out great, the colors (the robe and name), the feel, everything, they are just perfect!
Thank you so much!
(Note: This was a Bridal Party order on 7 Micro-Terry Robes)
Tricia P., February 2005

Dear thirstytowels.com,
Thank you for your quick action on my return. I received my 3X robe today and I am very pleased.
Thank you again,
Jim F., January 2005

Wow! Even via standard shipping, we received our order within two days of placing it! I was really happy with the robe and slippers--a present I ordered to replace another set I had received from a different mail order company that turned out to be a disappointment. Thanks for excellent service and a quality product!
Name unknown, January 2005

...I will also add that in all my years I was never more surprised at a mail order item being so much more than expected. The robes were so heavy it hurt our arms to pick one up. After looking at so many "luxury robes" that are made of thin material, your robes are the ultimate. Perhaps we will try them again in the future and actually keep them, they are the best looking robes I ever came across.
Thanks and happy holidays.
Mike G., December 2004

Today I received my order for two Waffle Style robes with custom naming. I wanted you to know that I am very pleased with your product. The order turn-around time was super !! and the Quality of the bathrobes is comparable to those you find in High-end hotels. Thanks again.
Melinda, December 2004

I just wanted to say that I just opened the two cover-ups I purchased for my sons. They are beautiful!!! It is very difficult to find terry robes for young boys. I�ll be certain to order from you and to spread the word about your website. Thanks again!!!
Jeanne P., November 2004

We have received the towel. Thank you so much for your remedy. And monogrammed even! I didn't expect that. Again, thank you. I know we will enjoy this towel and the robes for a long, long, time.
Lorraine C., October 2004

Thank you!! I received my order this morning! GREAT Work!! They are beautiful!
Have a wonderful day.
Carolyn, October 2004

Thank you for the "Customer Service"! It is obvious to me that you attempt to go above and beyond for your customers, and that is quite impressive. I tried to call xxx-xxx-xxxx and left two messages with Patty. I am available to pick up the robe Saturday before 4 pm and Sunday before 3 pm, I work at xxx at those times. I believe that your business is only a few blocks from there... perhaps that is helpful. Please call my cell phone @ xxx.xxx.xxxx so that we can get together at a mutually convenient time.
Dennis R., October 2004

Dear Thirsty Towels:
I just purchased some new towels based on the performance of one of your bathrobes that I purchased several years ago. Simply fantastic.. I'm willing to bet that these towels last for years.
Very best regards,
Tom S., October 2004

I received my order yesterday. Number 100042237731867218. It got here very fast and it is perfect!
Thank you,
Kim F., October 2004

Good Morning!
Thank you so much for your wonderful service! The replacement robe arrived safely. I have washed it and have not experienced any problems with it. Thank you also for the cute tea towel that you sent with the replacement robe. I have packed the first robe and will ship it this week. I put some blue tape over the problem area. Again, thank you for your help. Please let me know if you have any questions.
Brigitta R., October 2004

Just wanted to let you know that we received the parcel and also the complementary stuff as well. Thank you very much. I really appreciate the quick responses and the action taken when things went wrong with UPS. It's nice to know that there are still companies out there (and online) that value their service and their customers.
Kind regards,
Quinton J., October 2004

Thank you. Our customer and we are very happy. Nice job.
[This was a corporate order with custom logo design - admin]
October 2004

I am so pleased with the luxury line robe I bought for my daughter's birthday. I don't think the quality could get any better! It is the top-of-the-line. I feel that I take a chance ordering on-line, but I was extremely happy with your product. I love the shawl collar, and the wrist cuffs, and also the ribbon tie inside. The monogramming is beautiful too. I've decided to order a robe for my son in college. I want him to have one too! Thank you for a wonderful product.
Lynn H., September 2004

My name is Eileen. I want to thank you for the robe I purchased. I received within 4 days, as promised, and it was beautiful. My daughter was thrilled.. I could not find the quality anywhere. Thank you. I will purchase another for my son in law.
Eileen, September 2004

Just placed an order on line (#100042237731749000) and would like to compliment you on the site (well organized, well thought out and fast) and also on the person who answered when I called with a shipping question; I did not get her name but she had a very slight, possibly German accent. She was pleasant, extremely helpful and professional.
Leslie J. H., August 2004

Hello--
I just received the Thirsty Towels that I ordered earlier this week. The towels are lovely--everything your website said they would be. They are a wedding gift, and I am going to have them monogrammed locally, and they will make a lovely present. Thank you also for the waffle weave towel you enclosed as a gift.
Sincerely,
Robyn T., July 2004

Got the robe today and it is perfect. Thanks for your quick response! I already gave your name to another friend.
Nadja, June 2004

Thank You!! The bathrobe is great!!
Gail G., June 2004

Thanks so much for the robes!
They are wonderful and perfect for our big event!
I appreciate all of your help!
Kyle R., May 2004

My order has arrived.
Thanks for the super fast transaction
Anna, May 2004

I wanted to say �Thank You!� for your extreme generosity and customer service! I received my waffle weave robe and it is perfect. And the beautiful hooded towels for the soon-to-be-arriving twins are fantastic! I look forward to purchasing them as gifts for friends very soon!
Thank you, again, for your extreme generosity in the hooded towels and teeny-tiny slippers. What a wonderful surprise. I was extremely touched. :)
Sincerely,
Christine B.
Corpus Christi, Texas, May 2004

I have received my robes today (well, technically Wednesday - it's 2:15 a.m. now) and I am VERY pleased.. not only with the robes themselves, but also with your dynamite customer service (and such a fast shipment that I'm STILL scratching my head as to how you did it!!)
Thanks a million!
Courtney B., April 2004

Hi Customer Care,
I just wanted to thank you again for getting things fixed up for me - she got the package, and in her own words - omygosh - I LOVE THEM!!!
Thanks again,
Walter J.G., November 2003

Thank you so much - the robe is perfect - exactly what I wanted! It is so well made and thick and luxurious! I have already sent your website to 5 friends and urged them to consider the luxury robe!
Lori M., October 2003

Thank you for excellent customer service!
Sandra E., October 2003

Hi, Many thanks. All was received yesterday and we are very pleased.
Thanks again.
Nick and Sue D. from UK, October 2003

Thank you! They look WONDERFUL and I plan on ordering more! Thanks so much!
Jessica W., October 2003

Wow...
Just received my Waffle Robe and what a beautifully tailored and attractive garment it is!
I have added your Website to my Favorites Listing and will certainly return for future business.
Ron, October 2003

Just a thank you from a satisfied customer. I received my order yesterday. Do you have a luxury line for children? In other words, can I order the color and thickness (20oz) in a child's size? Ages are 4,5 and 6. You can also count on me for more orders in the future.
Mike, October 2003

I just wanted to drop you a quick note to say that I received my robe by UPS yesterday and that it is the best robe I have ever had in my life. Usually a robe will only last me about 5-7 years but this one I am sure will last about 10. You definitely have ONE very satisfied customer.
Thank you so very much!!!
Sincerely
John P. K., September 2003

Dear Thirsty Towels,
Thank you so much for our recent robe order!
The robes arrived on time, as promised and the quality - well, the quality is superb and exceeded my expectations!!
The monogramming is perfect and we love the slippers as well!
We can't wait for cold weather so we can enjoy the robes every day!
They are soft and luxurious and were the perfect gift for our 2nd anniversary (cotton!).
Thanks again. I look forward to ordering from your company again!
Natalie C., September 2003

Just wanted to thank you for the robes. They will make great gifts for our wedding party. We liked them so much we ordered some for ourselves!
John D., August 2003

I received the merchandise and wanted to thank you very much for the special attention on the complimentary slippers.
Great service, beautiful robes.
Thanks again,
Naty G., July 2003

Thanks. Robes received and were a big hit with my little girls. They even had a "fashion show" wearing them. I'll recommend your company to friends.
Jackie, July 2003

I really want to take this time to thank you for your excellent customer service as I called late last night and the young lady that answered the phone was courteous and very helpful as well as most informative! Again, it is a pleasure to deal with a company that is as professional as your!
Sincerely,
Sandy S., July 2003

Just wanted to thank you for a wonderful product at a great price - I purchased one of your 16 oz robes on sale and am very pleased. It's so hard to find a quality terry robe at these prices.
Thank you,
KC D., July 2003

We have received the lovely purple bathrobe. Just wanted to say how pleased we were with your product.
Thanks very much.
Good luck with the business,
Lyn from New Zealand - July, 2003

The bathrobe arrived today and my daughter loves it. Your product is great!
Amy M. - June, 2003

Dear Customer Care,
The package arrived on time last Thursday, and I cannot thank you enough for your tremendous customer service!
My sister loves her new bathrobe, and was so excited about it!
I hope that you have received or will soon receive the return package from UPS, and again, I am so appreciative for your impeccable assistance.
I will most definitely be a repeat customer, and I look forward to recommending your products to friends and acquaintances.
Thanks so much!
Sincerely,
Melissa M. - June, 2003

We recently placed an order number 10004223773752955 (I hope) with you for one of your "Daisy" pique bathrobe/house coats. My dear wife, a computer nut, spent weeks looking for such a garment, and whooped with a "Eureka!" when your website turned up. The only possible fly in the ointment was whether it included a belt (not clear in the photo), and its over-all length. Mother's day was coming, and she indicated that I could send her this garment as a present, but that was up to me.
I sent an e-mail to you folks about the details, and got a very prompt, crystal-clear OK reply, so dombo me sent in the order. Alas, I sent for the wrong size, which was discovered by the lady in waiting. Panicked, I sent an e-mail for correction, said a brief prayer, and lo, a beautifully wrapped, on-the-mark robe arrived in time for the occasion. It has already proven to survive our washing machine, and is much loved by its owner.
You probably don't get many after-the sale comments, expect from nit-pickers, but I want to thank you all for your good service for a good product.
Tom F. - May, 2003

The order arrived and is fantastic. My wife loves it. Also, thank you for the beautiful job wrapping it for Mother's Day.
Michelle A. J. - May, 2003

I just wanted to let you know I received my recent order of the luxury type adult robe, and I love it! The quality is superb and it is so much heavier than the competition. A wonderful product and I am extremely satisfied.
Thanks,
Michelle P.- May, 2003

Good morning,
Thank you for shipping my merchandise as promised. I received my order this past Friday and am quite pleased with the quality of the bath robes. I also appreciated the complimentary pairs of slippers.
Sincerely,
Celia T. (Order 3836) - May, 2003