• If you are not happy with your purchase, you can return it within 14 days of receipt of the order as long as the item is not monogrammed, product id tags are not torn, laundered and/or used (minus the S&H, and/or Gift-Wrap charges).
• Please e-mail us at customerservice@thirstytowels.com to obtain an RMA number. Be sure to include your order number or a copy of your invoice. Returns made without an RMA number will not be accepted and/or refunded.
• To help you make an educated purchase we ask you to please be sure to read the FAQ page as many of your questions will be answered by reading this section regarding our company and product. If you have a question that is not answered, please call us and we will do our best to provide you with an answer.
• All items need to be in their original packing and packaging, tags should not be torn and they must be suitable for re-use. If not, a %15 restocking fee will be applied to your refund.
• Upon receiving a return, the item will be thoroughly examined by our staff. If the item is determined to have been laundered, or bears any brush/comb damage due to hair brushing while using the robe or has pet hair/pet damage, please be advised that the return will not be accepted and you will be notified.
• On returns where free shipping was offered, shipping charges will apply on all returns and/or unclaimed/refused packages.
• Return/RMA requests will not be accepted after 14 days of the customer receiving the item. On the invoices that are shipped with the orders, customers are advised to visit this page and read the "Return Policy".
  
  Thank you very much for reading and cooperating with this policy.

Cancellation Policy

• During the Holiday season (November 25-January 7) orders are processed for shipment and/or embroidery as soon as they are received, therefore we cannot cancel orders after they are placed.
• Please be advised that even when Customer Service Dept. is closed, embroidery and shipping departments are on duty, 24/7 to ensure all orders are processed to make it on time for Christmas.
• After January 7, you can cancel your order within the same business day via e-mail and please be sure to get a confirmation e-mail.

Returns without an RMA number will not be accepted/refunded.
The RMA number needs to be marked on the outside of the return box.

January 10, 2009 is the last day to call with an RMA number for X-MAS order returns/exchanges

Please be advised that we will mail you a refund check within 30 days of the return and all returns are finalized after inspection.

Monogrammed items can not be cancelled or returned.
If an item is returned and or delivery is refused, the charge for the purchase as well as a 15% restocking fee will apply.
Our company reserves the right to amend these policies at any time and update the changes on the website.